Effects of civility and reasoning in user comments on perceived journalistic quality

Publication Type

Journal contribution (peer reviewed)

Authors

Prochazka, F., Weber, P., & Schweiger, W.

Year of publication

2018

Published in

Journalism Studies

Band/Volume

19/1

DOI

10.1080/1461670X.2016.1161497

Page (from - to)

62-78

Journalists are increasingly concerned that offensive and banal user comments on news websites might alienate readers and damage quality perceptions. To explore such presumed effects, we investigated the impact of civility and reasoning (and lack thereof) in user comments on perceptions of journalistic quality. An experiment revealed that unreasoned comments decrease an article’s perceived informational quality, but only in unknown news brands. Incivility in comments had an unconditionally negative effect on the perceived formal quality of an article. Neither civility nor reasoning improved the assessments of journalistic quality, as compared to a comment-free version. On the contrary, we observed a trend showing that the mere presence of comments deteriorates the perceived quality of an article.